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Measuring what matters: A proposal for reframing how we evaluate and improve experience in healthcare

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The conversation on measuring experience has been a long and thoughtful one. It has reflected a dynamic tension between measures used as a lever for action in some health systems and as a mechanism to determine reimbursable dollars in others. Yet underlying all the conversation. the question of what we measure. https://www.roneverhart.com/Wilson-EZ-Gear-Catcher-s-Kit-Navy-Small-Medium/
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